Shipping policy

SHIPPING POLICY

Delivery & Service

Order Fulfilment

Lyn Mason Atelier works with a trusted third-party fulfilment partner for the production and shipment of orders placed through our website.

While every effort is made to produce and dispatch orders promptly, production schedules may occasionally be affected during particularly busy periods. Although these schedules are outside our direct control, we will always keep customers fully informed regarding expected production, dispatch, and delivery times.

For commissions, bespoke pieces, or orders placed outside the website shopping cart, a detailed quotation will be provided outlining:

  • Payment methods

  • Production times

  • Delivery estimates

  • Shipping methods

  • Any applicable additional charges

Acceptance of a quotation constitutes agreement to proceed with production, and orders may not be cancelled once production has begun.

For international orders, any customs duties, import taxes, or local handling fees are the responsibility of the purchaser. As these charges vary by country, Lyn Mason Atelier is unable to estimate these costs in advance.

Production Times

At Lyn Mason Atelier, we are committed to providing high-quality products, attentive customer service, and efficient delivery.

Our fulfilment partner operates a streamlined production facility, allowing many products to be dispatched within 48 hours of receiving an order. Production times vary depending on the product ordered, and shipping times are additional.

Please note:

  • Weekends and public holidays are not counted as production days.

  • Delivery addresses do not need to match billing addresses, making gift deliveries possible.

  • Delivery estimates are provided in good faith but cannot be guaranteed unless a guaranteed delivery service has been selected.

UK Delivery

Standard Delivery

Most UK orders under 2kg are shipped using Royal Mail 1st Class Recorded Delivery.

Royal Mail delivers the majority of parcels on the next working day; however, delivery may occasionally take between 2–5 working days and, in rare cases, up to 15 working days.

Standard delivery includes Saturdays but excludes Sundays and public holidays.

Delivery costs vary depending on the size and quantity of items ordered.

If an order is dispatched after 6pm, parcels are generally collected by the courier the following morning. Once dispatched, delivery addresses cannot usually be amended.

Large or Bulky Items

Orders over 2kg or larger than 60cm x 40cm may be shipped via FedEx UK courier services.

FedEx deliveries are generally made on the next business day and form part of our standard delivery service for larger items.

Saturday delivery may be available for an additional charge.

Guaranteed Next-Day Delivery

Customers requiring faster delivery may select our guaranteed next-day delivery option during checkout.

  • Smaller parcels are shipped via Royal Mail Special Delivery.

  • Larger or bulky items are shipped via FedEx.

  • Guaranteed Saturday delivery is also available (excluding business addresses) for an additional fee.

UK Non-Mainland Delivery

Delivery to non-mainland UK destinations is available using Royal Mail Recorded or Special Delivery services.

Please note that larger or bulky items requiring courier services may incur additional remote or over-water surcharges.

International Shipping

Lyn Mason Atelier is pleased to offer worldwide shipping.

Most international orders arrive within 3–5 business days, depending on destination and local accessibility.

International shipments are typically sent using trusted courier services such as:

  • FedEx

  • DHL

  • TNT

  • Yamato

  • or equivalent international carriers

These services include detailed tracking and expedited delivery.

Delivery times may vary for remote areas, and additional remote-area surcharges imposed by the carrier may apply.

Customs Duties & Import Taxes

Orders delivered outside the United Kingdom may be subject to:

  • Customs duties

  • Import taxes

  • Local handling or administration fees

These charges are determined by the destination country and remain the responsibility of the purchaser.

Lyn Mason Atelier has no control over these charges and recommends customers check local import regulations before placing an order.

Delivery Delays

Adverse Weather Conditions

Severe weather conditions may occasionally affect courier networks and delivery times.

To minimise disruption, Lyn Mason Atelier works closely with Royal Mail and courier partners to monitor service updates.

Customers will be informed of the courier used once an order has been dispatched. Additional delivery updates can also be found on the Royal Mail, FedEx, or local weather information websites.

Royal Mail Strikes

In the event of Royal Mail strike action, alternative delivery arrangements may be used where possible to minimise delays.

Where available, customers may:

  • Provide a workplace delivery address to allow courier upgrades where applicable.

  • Upgrade to Royal Mail Special Delivery for priority handling.

Please note that during strike periods, delivery times cannot always be guaranteed.

Lost, Delayed, or Damaged Parcels

If your parcel is significantly delayed, lost in transit, or arrives damaged, please contact Lyn Mason Atelier as soon as possible. 

We will work with the relevant courier service to investigate and resolve the issue promptly.

Customers may be required to provide:

  • Photographs of damaged packaging or products

  • Confirmation of delivery details

  • Additional information requested by the courier

Returns & Further Information

For information regarding returns, exchanges, or incorrect items, please refer to our Returns and Refund Policy.

If you have any questions regarding shipping, delivery options, or production times, please contact Lyn Mason Atelier before placing your order.